We strive to ensure your complete satisfaction with every order. Please read our return and refund policy carefully before purchasing.

1. Right of Withdrawal (EU Customers)

As an EU customer, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without needing to provide a reason. However, please note:

• This right does not apply to perishable or live items such as plants, bulbs, or seeds.

• Products must be returned unused, in their original condition and packaging.

To initiate a return, please email us at admin@viridimania.com within 14 days of delivery. You are responsible for the cost of return shipping.

2. Excluded Items

The following products cannot be returned:

• Live plants, bulbs, or seeds once delivered

• Opened or used items

• Custom orders or personalised items

We cannot offer refunds for perishable items that deteriorate due to incorrect handling or delayed collection.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it. Include:

• Your order number

• Clear photos of the damaged item(s)

• A brief description of the issue

Once we confirm the issue, we will offer a suitable solution: a replacement, partial refund, or full refund.

4. Refunds

Refunds are processed to your original method of payment within 14 days of receiving the returned item, or upon confirmation that the return shipment is in transit.

Please note:

• Shipping costs are non-refundable unless the return is due to our error.

• We reserve the right to refuse refunds for returned items that do not meet the above conditions.

5. Return Address

Once your return request is approved, we will provide the correct return address and further instructions by email.