FAQ
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website to track your delivery.
Orders are generally processed within 1-2 business days. Standard shipping takes 3-5 business days. Times may vary depending on your location.
Yes, we ship throughout Italy, including the islands.
Our plants are carefully packaged in sturdy, custom-designed cardboard boxes. We use special materials to ensure the soil stays in the pot and the plant is well protected from impacts and temperature changes.
If your plant arrives damaged, please take clear photos within 24 hours of delivery and send them to our customer service. We will evaluate the problem and, if necessary, send you a new plant or issue a refund.
On each product page, you will find a dedicated section with detailed care instructions, including the specific light, water, and humidity requirements for that plant. We recommend reading them carefully.
If the product does not match, please take clear photos of the package you received the product in within 24 hours of delivery and send them to our customer service. We will evaluate the problem and, if necessary, send you a new plant or issue a refund.
Contact our customer service. We will evaluate the problem and, if necessary, send you a new plant or issue a refund.
We accept PayPal and all major credit and debit cards.
Watering depends on many factors, such as the type of plant, the light it receives, and the season. A good rule of thumb is to check the soil: if the top 2-3 cm are dry, it's time to water.
Repotting isn't usually necessary immediately. We recommend letting the plant acclimate to its new home for at least 1-2 weeks before considering repotting.
The product information sheets indicate whether a plant is toxic to pets. We recommend always reading this information if you have pets.
The photos are indicative. As living beings, each plant has its own unique appearance and may vary slightly in size, shape, and number of leaves. However, we guarantee you will receive a healthy, high-quality plant.
Sometimes, this is possible. Contact us with the name of the plant you are looking for and we will do our best to help you.