We take great care in preparing and shipping your order to ensure the best quality and condition upon arrival. Please read our shipping policy carefully before placing an order.

1. Shipping Area

We currently ship to Italy and selected countries within the European Union. If your country is not listed at checkout, feel free to contact us for assistance.

2. Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

• Orders containing live plants may require additional time to ensure proper packaging and optimal shipping conditions.

You will receive a confirmation email once your order has been shipped.

3. Shipping Methods and Delivery Times

We partner with reliable couriers to ensure safe and timely delivery.

Estimated delivery times:

• Italy: 2–5 business days

• European Union: 3–7 business days

Please note: delivery times may vary depending on your location, public holidays, weather conditions, and the nature of the products (e.g. live plants or bulbs).

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and size/weight of the order. Occasionally, we offer free shipping promotions — these will be clearly displayed on the site.

5. Delivery of Live Plants

To guarantee the health of our plants:

• Plants are packaged with care to protect them during transport.

• Please ensure someone is available to receive the delivery and unpack the plants promptly.

We are not responsible for damage caused by delayed collection or improper handling after delivery.

6. Failed Deliveries or Incorrect Addresses

Please double-check your shipping address before completing the order.
If a delivery fails due to an incorrect or incomplete address, or if the package is not collected in time, the customer may be responsible for any reshipping costs.

7. Tracking

Once your order is dispatched, you will receive an email with a tracking number so you can monitor your shipment.